Our global support for you around the World.

SUPPORT COVERAGE LEVELS

Premium Care Support

Essential Care Support

E-mail Support

Telephone Support

FAQs

Software Updates, Patches and Fixes

Product Documentation

Updated guides, technical bulletins and release notes.

Validation Documentation

Access to validation documents for product updates and upgrades, if originally purchased.

 

On-Site Maintenance / Refresher Training

On-site maintenance and refresher training is provided for one visit per year. Travel expenses for one visit per year are included. Calibration, system cleaning, and replacement of consumables is included. (consumables / spare parts quoted separately) HARDWARE SYSTEMS only* Refresher training provided to previously trained users only. (new users quoted separately) HARDWARE SYSTEMS only*

 

1-Hour Web Refresher Training

(One per year) 
On-site training available at preferred rate.

 

Extended Hardware Warranty

 

StandardPractice

www.thestandardpractice.com 

* Hardware must be purchased directly from Global Vision

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