Our global support for you around the World.
SUPPORT COVERAGE LEVELS
Premium Care Support
Essential Care Support
Software Updates, Patches and Fixes
Updated guides, technical bulletins and release notes.
Access to validation documents for product updates and upgrades, if originally purchased.
On-Site Maintenance / Refresher Training
On-site maintenance and refresher training is provided for one visit per year. Travel expenses for one visit per year are included. Calibration, system cleaning, and replacement of consumables is included. (consumables / spare parts quoted separately) HARDWARE SYSTEMS only* Refresher training provided to previously trained users only. (new users quoted separately) HARDWARE SYSTEMS only*
1-Hour Web Refresher Training
(One per year)
On-site training available at preferred rate.
Extended Hardware Warranty
* Hardware must be purchased directly from Global Vision
30% discount on events